Effective Date January 1, 2020
Welcome to Artix Entertainment’s game network! We appreciate your trust in our products and services as we work to build great games for and with you.
Our Privacy Policy:
You must accept the Privacy Policy and Terms of Service in full to use Artix Entertainment’s Properties. This policy only covers our Services. It does not apply to third party partners, vendors, or service providers you may interact with while using our Services. If you have concerns about providing information to Artix Entertainment or its use as described in this Privacy Policy, please contact us via our Support Site. If you object to anything described in this Privacy Policy, please do not use our Properties.
Using, accessing, playing, or interacting with our Services will be treated as an agreement to the collection and use of your information in accordance with this Privacy Policy; acceptance of this Privacy Policy and the Terms of Service in effect at the time of use; consent to the use of your data for marketing purposes by Artix Entertainment and its business affiliates as described below.
We do not require your information to gain access to our public websites; however, you will not be able to use or log into certain sites, products, services, or features that require registration.
Artix Entertainment uses cookies on all our websites and products to help us collect and store this information. For more information on how we use cookies and how you can withhold or withdraw your consent to the use of your data, view our Cookie Policy or jump to How we Use and Share Information.
We may change this policy at any time; we will post any alterations or updates to this privacy statement. We may post additional notifications across our websites or send direct notifications. Please check the policy frequently; your continued use of our websites will be treated as acceptance of these changes from their effective date.
If you don’t understand any parts of the Policy, please Contact Us with any questions.
For Parents/Guardians: jump our Child Safety section
Privacy Policy: Important Points
Scope of Artix Entertainment, LLC Privacy Policy
For Parents/Guardians: Child Safety
Types of Information We Collect
How We Use and Share Information
Controlling and Updating Your Information
Types of communication you may receive
California Residents: Your California Privacy Rights
Nevada Residents
International Data Processing and EU Residents
Chat Logs and Message Boards
Information Security
Updates to the Privacy Policy
How to Contact Us
This is a summary of the most important points of our Privacy Policy. It is important to read the full document. It takes priority if there are any misunderstandings or questions about the policy.
This policy applies to all Artix Entertainment Services, including:
It does not apply to third party websites, partners, properties, or systems you may interact with while using our Services, and you accept Artix Entertainment, LLC is not responsible for the security or privacy practices of such third party websites, properties, or systems.
We recognize a special need to protect personal information received from children. This section explains your rights as a parent or legal guardian, the measures we take to provide children with additional protections, and the steps we take to comply with both the Children's Online Privacy Protection Act ('COPPA') the EU’s GDPR-K (‘General Data Privacy Regulation-Kids) acts. To learn more about COPPA, please see this information guide from the kidSAFE Seal Program.
In compliance with Children's Online Privacy Protection Act ('COPPA') and the EU’s GDPR-K (‘General Data Privacy Regulation-Kids) act, we have adopted the following policies regarding children under the age of consent in their country of residence. The “age of consent” is 13 years old within the United States and 16 within the European Union:
Your email address may be used:
If we make material changes to how we collect information from children under 13, we will notify parents by email to obtain verifiable parental consent.
Artix Entertainment, LLC collects, stores, and use the information you give us and that we receive from other sources. As set out in the chart below, this information is used to provide our Services; communicate with you about your account/s, our products, and for marketing purposes; and to better understand and improve our network of websites and videogames.
We provide social features on select websites and services that allow you to directly communicate with other users. When you use these features, we may collect and store the communications and information you provide. In some cases, your communications may be collected and stored without your knowledge (for example, if you are chatting with another user and we store a portion of their chat logs).
Please remember - any information you share with other users is public; they may copy, store, and share the contents of your communications without your knowledge.
The chart above identifies the category of personal information we have collected in the last 12 months. For each category, we identify the source from which the information was collected, the purpose of collection, and the categories of third parties (if any) with which it has been shared.
In addition to the information you give us, Artix Entertainment partners with third-party vendors, contractors, and service providers to provide additional services, features, advertising, or operational analysis (like shipping companies to fulfill merchandise orders and credit card processing companies localized to your region).
Both Artix Entertainment and our partners automatically record information about how you use and navigate our Services. We may collect information from them to supplement the info you give us and that we collect automatically.
All third party service providers working with us have agreed to abide by this Privacy Statement, and are specifically prohibited from using your personal information for promotional purposes. All of the third-party companies and service providers we partner with value the security of your personal information. Please note: Service providers may have separate privacy policies that govern their collection, use, and storage of information of information you provide directly to them.
We use and share your information in accordance with the legal bases and guidelines outlined by governing bodies in the United States, European Union, and other entities.
Data within each of the categories of data above may be shared or combined with our vendors and service providers with your consent for the following purposes:
Your information is only collected, used, and stored as necessary, for as long as is necessary and relevant to your use of the Services and our operations. Personal information is deleted from accounts flagged as “inactive or abandoned” unless we are required by law to retain it.
The legal bases for collecting, using, and storing your account include:
When you share information while using Artix Entertainment products, sites, or services, you are providing that information to Artix Entertainment, LLC unless specifically stated otherwise in that location or in this Privacy Policy.
Artix Entertainment may use third party contractors, vendors, or service providers to collect and process personal information on its behalf on occasion. We may supply your personal information to external vendors who provide a service to us (such as shipping companies to fulfill merchandise orders and credit card processing companies to bill you for goods and services) For instance, if you purchase merchandise from HeroMart, your information will be collected by Shopify, a digital store platform. If you do not want your information shared, you can control the transfer of information by not using the service or not sharing the information.
In these instances, Artix Entertainment, LLC controls the use of your data via written agreements which conform to this Privacy Policy.
Our sites, services, and products may include certain social media features such as the Facebook "Like" button and/or widgets such as a Share button. These features may collect your Internet Protocol (“IP”) address, which page you are visiting on our websites, and may set a cookie to enable the feature to function properly. Social media features and widgets are hosted by a third party or hosted directly on our websites. Your interactions with these features are governed by the privacy policy of the company providing it.
Please be aware that although we cannot control all of the activities of the third party vendors and service providers to whom we provide data, and while we cannot guarantee that they adhere to the same privacy and security procedures as Artix Entertainment, we will take all reasonable steps to ensure that they will sufficiently protect personal information.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on Artix Entertainment.
By continuing to use our Services, you agree that Artix Entertainment may collect and process the information identified in this Privacy Policy with the use of third party partners located in and outside the United States, as well as to transmit such information for overseas processing.
Artix Entertainment respects your privacy and your choices in the use and sharing of your personal information.
Contact Player Support at any time to request the following:
You have the ability to do the following at any time by logging into your Game Account Management page or by contacting Player Support directly through our Help Pages:
You may also opt out of receiving email communications by following the instructions at the bottom of any email newsletter.
Please note: we may take reasonable steps to verify your identity and the authenticity of your request.
You may withdraw your consent or object to the processing of your data with reasonable notice to Artix Entertainment. If you choose to withdraw your consent to the collection, use, or sharing of your information, your access to our Services may be impacted.
A member of the Player Support team will respond with more information about the impact of withdrawing your consent. Before we process your request, we may ask you to verify your identity to ensure we take the action on the appropriate accounts and information.
In select situations (such if you have purchased an account upgrade or merchandise), we may not be able to remove personal information we are legally obligated to keep. If this occurs, we will contact you directly with more details.
Residents of the European Union: You have the right to file a complaint with the Data Protection Commission without impacting any other rights you may have.
If you wish to cancel your account or request that we no longer use your information to provide you services please contact us.
We will only use your email address or other contact information to send you information related to our Services. These types of communication may include the following:
Without being discriminated against for exercising these rights, California law gives its residents the right to:
For security purposes, we will verify your identity (or that of your designated agent, where applicable) – in part by requesting certain information from you -- when you request to exercise your California privacy rights.
We will not deny, charge different prices for, or provide a different level of quality of goods or services if you choose to exercise these rights.
Please note that we do not knowingly sell the personal information of minors under 16 years of age without legally-required affirmative authorization.
See our complete Cookie Use Policy
California residents have the right to request disclosure of the categories of personal information that we collect, use, and share as well as the specific pieces of personal information we have collected. Requests may be made up to two times in a 12-month period. Please note: certain information may be exempt from such requests under California law.
You also have the right to request the deletion of the personal information we have collected from you. Please note: certain information may be exempt from such requests under California law. Additionally, certain types of information are required to enable your use of our Services. If you request deletion, you may not be able to use or log into certain sites, products, services, or features that require registration
A member of the Player Support team will respond with more information about the impact of requesting deletion. For security purposes, before we process your request, we will ask you to verify your identity -- including requesting information from you -- to ensure we take the action on the appropriate accounts and information.
We may request additional information if we believe your account has been compromised. If we have reason to suspect the security of your account has been compromised, then we will request additional information from you to match with our existing records to verify your identity, depending on the nature of the request and the sensitivity of the information requested.
If we cannot verify your identity or are unable to complete/comply with your request in any way, we will respond to you (or your authorized agent, as applicable), with the reasons why we could not comply with the request.
California residents may exercise their California privacy rights by submitting a request to us through our Player Support Center.
California residents may designate an agent to make requests to exercise your rights under the CCPA. Artix Entertainment will take steps both to verify the identity of the person seeking to exercise their rights and to verify that your agent has been authorized to make a request on your behalf through providing us with a signed written authorization or a copy of a power of attorney.
Signed, written authorization notices may be mailed to:
Artix Entertainment: CCPA Request
16506 Pointe Village Drive
Suite 201, Lutz FL
33558
California residents may opt out of the “sale” of their personal information, as defined by the CCPA. California law broadly defines “sale” in a way that may be interpreted as the type of “sharing” included when we allow third parties and service providers to receive certain information about your use of our Services, such as Cookies, IP address, and/or browsing behavior, to deliver targeted advertising on the Properties or other services.
We will never share, sell, rent, or trade your personal information with/to any third parties for their promotional purposes.
We gather advertising and analytics information from third parties to help support our marketing initiatives and to improve our Services. Targeted advertising purposes this information includes demographic and statistical information, device information and identifiers, connection and usage data, geolocation, and social media information. To opt out of the use of your data for advertising purposes, or for purposes that may be considered a “sale” under California law,, please contact us through our Player Support Center.
California Civil Code Section 1798.83 permits our users who are California residents to request and obtain certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.Please note: we do not share your personal information with unaffiliated third parties for their own direct marketing purposes. For inquiries regarding our disclosure policy, please contact us via our Player Support Center.
California law permits residents under the age of 18 to view, correct, or remove information provided by you or publically posted by you. This can be done via the following methods:
Artix Entertainment, LLC: CCPA Request
P.O. Box 2005
Land O' Lakes, FL 34637
You will need your password to access your personal account or to request the above from a member of our Support Team. We will be happy to review, update or remove Information and/or content as appropriate. Residual copies of Information and/or content that have been removed from your account and/or the Properties may remain in our backup systems until the next regularly scheduled data removal. We may still retain your Information to resolve disputes, enforce our user agreement, or comply with legal requirements; in this case, your personal information will be blocked from use for any other purpose.
Please remember - any information you share with other users is public; they may copy, store, and share the contents of your communications without your knowledge.
California Business and Professions Code Section 22575(b) permits California residents to request information on how Artix Entertainment responds to Web browser "Do Not Track" settings. As Do Not Track is a standard that is currently being developed, Activision does not take actions to respond to Do Not Track settings, and instead we adhere to the standards set out in this Privacy Policy.
If you would like to find out more about Do Not Track you may find the following link useful: http://www.allaboutdnt.com/.
Under Nevada law, Nevada residents who have purchased goods or services from Artix Entertainment may opt out of the “sales” of “covered information” (as defined by Nevada law) for monetary consideration. “Covered information” includes your first and last name, mailing address, email address, phone number, or an identifier that allows a specific person to be contacted either online or physically.
As noted above, we may share your personal information with certain vendors, service providers, or other third parties that assist Artix Entertainment, LLC in creating a better experience for you while using our sites, services, or products. We do not believe our sharing in this regard qualifies as a sale under Nevada law. If you are a Nevada resident, you may submit a request to record your preference to opt out by contacting us through our Support Site using this Contact Form.
Please note: we may take reasonable steps to verify your identity and the authenticity of your request.
We are an international gaming company, with users and third-party partners located around the world. When you use our Services, your information may be processed anywhere we or our partners do business, for the purposes set out in this Privacy Policy. This may include regions outside your country or area (including countries outside the European Economic Area).
The data protection laws of the United States, European Union, or other countries may not be as comprehensive or stringent as those of our country of residence/origin. Wherever your information is processed or transferred, Artix Entertainment and our third-party partners will take all reasonable steps to ensure the safety and security of your personal information and privacy.
By using our Services, you consent to your information being transferred and processed in countries outside your country of residence.
We create and store logs of both private and public chat conversations (“Chat Content”), activity, and gameplay patterns. We reserve the right (but have no obligation to) monitor all messages sent while using our Services. To request removal of your personal information from our message board or forums, contact us.
You acknowledge and grant permission for Artix Entertainment to review, monitor, disclose, censor, delete, or otherwise remove chat content and other private user activity within company games, websites, or on any part of our Services for the purpose of preventing breaches of this Agreement and of other Company prohibitions on unlawful or abusive activity. Accordingly, you acknowledge that you have no privacy rights whatsoever in Chat Content or any other content you create or use on our websites. Use of the message board and forum are separate from any Artix Entertainment game account. Accounts must be created separately and are subject to the Terms of Service.
If you use a message board or forum on any Artix Entertainment website, be aware that any personally identifiable information you submit can be read, collected or used by other users, and may be used to contact you. We are not responsible for the personally identifiable information you choose to submit in these forums.
The security of your personal information is important to us and our third party vendors. When you enter sensitive information (such as credit card number) on our site or a third-party partner’s site, registration or order forms, both Artix Entertainment and our third party vendors encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
You are the owner of your personal information, and you can choose to share it with us. If you do, you acknowledge the risks outlined above, and the measures we take to mitigate them.
If you have any questions about the security of our website, please contact us.
Artix Entertainment utilizes a credit card processors to process your payments while on our site. They may share your name, email address, and payment information with us for the purpose of fulfilling your subscription request.
Alternately, you have the option to use the following payment options, which do not require credit cards: Xsolla, PayPal, OpenBucks, Artix Points, or by mailing in payments directly.
If you have questions regarding our partner's privacy practices or how they use your child's personal information, please contact us.
We may change this policy at any time; we will post any alterations or updates to this privacy statement. We may post additional notifications across our websites or send direct notifications. Please check the policy frequently; your continued use of our websites will be treated as acceptance of these changes from their effective date.
If you have any questions or comments about this Privacy Policy, please contact us online or write to us at:
Artix Entertainment, LLC
P.O. Box 2005
Land O' Lakes, FL 34637